Description
Location: This role is remote and open to candidates nationwide in the United States.
AbacusNext is an industry-leading vertical SaaS provider for the compliance-focused Professional Services market. We provide purpose-built, cloud-based solutions for small and medium-sized Legal and Accounting firms to support a secure and cloud-enabled practice.
Requirements
- Take ownership for the Deployment of HotDocs on Premise Customer Projects
- Provide API Support when required for Custom Integrations & Applications
- Deliver Tier 1, 2 & 3 Level Support to our HotDocs Customers & Internal Teams
- Provide Technical Guidance and Support to our Project Managers & Sales Account Managers
- Specialize in all aspects of the HotDocs Product Portfolio
- Take Ownership of the Service Desk (CRM) while Triaging and Maintaining Support Ticket Management, ensuring our Customer SLAs are achieved
- Work with the HotDocs Deployments & Support Manager, Share Technical Information regarding the HotDocs Product Portfolio in a proactive manner, Sharing Challenges and Best Practices to continuously improve our Service Levels to our Customers & Overall Customer Experience
- Bachelor of Arts/Bachelor of Science degree in a Technology discipline preferred or 5 years of equivalent work experience
- Extensive experience of 3rd line Solutions support, at least 2-3 years
- Proven Knowledge of Windows Server/Client Operating Systems and Architectures, Active Directory, MS SQL Server & Microsoft IIS)
- Proven Knowledge of Microsoft Office Tools
- Proven Knowledge of Virtualization Technology and will have a good understanding of XML & JSON formats
- Strong Networking skills & Techniques
- Good Understanding of Visual Basic / PowerShell Scripting
- Strong Analytical and Problem-Solving Skills
- Requires Professionalism and the ability to work in a remote and independent environment
- Ability to work in a fast-paced, demanding environment, with multiple and changing priorities while maintaining strong attention to detail
- Strong interpersonal and team player skills with an ability to communicate at all levels, both internally and externally
- Strong organizational and management skills; ability to efficiently manage a variety of multiple concurrent projects simultaneously
- Excellent verbal and written communications skills
- Microsoft Azure or equivalent Web Services Certification
- CompTIA or similar technical qualification preferred
Benefits
- Flexible PTO
- Summer Fridays
- Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
- Flexible Spending Account
- Health Savings Account
- 401(k) match
- No meeting Fridays
Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.