Headquarters: New York, NY
URL: https://www.insycle.com/

• 2+ years of experience at a software product company in a similar role.
• Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
• Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
• Ability to learn quickly and become an expert in the product. 
• Comfortable speaking and presenting using video.
• Work remotely in PST timezone.

• Answer users' questions using chat and email.
• Train users using Loom video recordings, Zoom video meetings, live webinars.
• Write help articles and user documentation.
• Improve onboarding and learning experience.

• Analytical skills, detail-oriented, able to help customers solve problems.
• Work independently, a fast learner in an unstructured environment.
• Organized, goal-oriented.
• Excited to join as an early employee.
• Helpful, energetic, ambitious, positive.

• $50K - $80K Annual
• 0.05% - 0.1% Equity
• Medical, dental, and vision insurance.
• 401K with a 4% company contribution.
• PTO, sick and unplanned time off, holidays.
• Full-time, salaried position located remote in the United States.

To apply: https://weworkremotely.com/remote-jobs/insycle-customer-support-specialist-for-software-product